What is Botpress?

Botpress is a modern, all-in-one platform designed to build smart AI agents (chatbots) that make customer support easier and more efficient. It helps businesses automate routine tasks, handle customer questions smoothly, and provide a consistent experience across different channels like Slack, WhatsApp, and Facebook Messenger.

Why is Botpress great for your Back Office?

A solid Back Office setup needs tools that work reliably behind the scenes. Botpress fits perfectly because it:

• Automates Routine Work: It lets AI agents handle common customer questions automatically, freeing up your human agents to focus on more complex issues.

• Smooth Escalation: When the AI can’t solve a problem, it knows when to pass the conversation to a human, making sure no customer gets stuck or frustrated.

• Multi-Channel Presence: Your AI agents can be everywhere your customers are, from messaging apps to social media, ensuring quick and convenient support.

• Keeps Context: Conversations remember what was said before, so customers don’t have to repeat themselves, which creates a more natural and helpful interaction.

• Works With Your Systems: It easily connects to your existing business databases and tools via APIs, so your AI agents have the right information at their fingertips.

• Customizable: Developers can add custom code to tailor the AI agents exactly to your specific company needs.

• Transparency & Insights: You get full visibility into how agents perform and what actions they take, making supervision and improvements easier.

How does Botpress help your Back Office run better?

By automating routine inquiries and managing customer conversations efficiently, Botpress reduces manual workload and speeds up responses. This leads to:

• Happier customers who get quick answers anytime.

• More productive back-office staff who can focus on higher-value tasks.

• Better control and tracking of customer interactions.

• The flexibility to adjust the system as your business grows or changes.

Friendly Pricing and Accessibility

• Botpress offers a free tier—great for testing or small projects.

• Paid plans start at just $25 per month, making it affordable for startups and established companies alike.

In a nutshell

Botpress is a powerful yet easy-to-use platform that helps you build smart AI agents to support your customers and boost your Back Office operations. It’s flexible, integrates well, and gives you full control—all essential for delivering seamless and effective customer service behind the scenes.