What is Stonly?

Stonly is a smart and user-friendly knowledge management platform designed to make customer service easier and faster. It helps both customers and support agents by offering clear, interactive guides and smart AI-driven answers. This means customers can find solutions on their own quickly, and support agents can work more efficiently without getting overwhelmed.

Why Stonly is Great for Back Office Teams

If you work in a back office or customer support role, you know how important it is to have easy access to the right information at the right time. Stonly provides just that, making it a valuable tool for building a strong back office structure. Here’s how:

• Interactive Guides & Walkthroughs: These adapt to what each customer or agent needs, guiding them step-by-step through processes or problem-solving. This reduces confusion and calls or tickets for the support team.

• Self-Service Support Options: Customers can solve many issues on their own by using simple, easy-to-follow instructions, which means fewer tickets and more happy customers.

• AI-Powered Answers: Stonly uses artificial intelligence to deliver accurate and helpful answers based on existing knowledge, speeding up interactions and improving first-contact resolutions.

• Contextual Knowledge Delivery: Agents get exactly the info they need when they need it, directly in their workflow—no more hunting around in multiple systems.

• Guided Decision Trees: These help agents navigate complex queries quickly, reducing errors and saving time.

• Seamless Integration: Stonly works smoothly with popular tools like Zendesk and Salesforce, ensuring it fits right into your existing back office setup.

• Knowledge Base Management: Easily create, update, and measure the effectiveness of your knowledge content with feedback and performance tracking.

Real Benefits for Teams and Customers

Stonly doesn't just promise improvements; it delivers real results that matter to back offices and customer support, such as:

• 20% faster issue resolution time

• 50% fewer support tickets

• 58% quicker ramp-up time for new agents

Who Can Benefit?

Stonly is useful for many industries including contact centers, insurance, banking, retail, and marketplaces. Whether you handle new user onboarding, customer queries, or internal process management, Stonly makes life simpler and support smoother.

Why It Matters for Your Back Office

By putting powerful knowledge tools and AI in the hands of your team, you:

• Reduce stress on your agents.

• Speed up responses and resolution.

• Empower customers to find answers independently.

• Ensure consistent, high-quality support.

• Lower operational costs by reducing repeated queries.

All these factors create a rock-solid back office that supports the whole business efficiently and effectively.

In short, Stonly is more than just a knowledge platform — it's a smart assistant for your customer support and back office teams, making everyone’s job easier and customers happier.