What Haptik Interakt is (in plain English)

• Think of it as a friendly layer of AI agents that understand customers, talk like people, and handle work at scale. You get ready-to-use agents for voice calls, support, sales, booking, and lead qualification, all built by Haptik and deployable on the channels your customers already use. (haptik.ai)

• Interakt (by Haptik) is the WhatsApp-first engine in the stack. It’s built on the official WhatsApp Business API and powers campaigns, support, and commerce for brands at scale. (haptik.ai)

What you can deploy today

• AI Voice Agents that handle inbound and outbound calls, understand intent, speak 100+ languages, route smartly, and hand off to humans when needed. (haptik.ai)

• AI Support, Sales, Booking, and Lead-Qualification Agents you can spin up quickly and tune to your goals. (haptik.ai)

• Interakt for WhatsApp/Instagram/RCS with a unified shared inbox, answer bots, rich media, and click-to-WhatsApp campaigns. (interakt.shop)

Builder and brains (why ops teams love it)

• An intuitive no/low‑code builder to design agents, define workflows, add guardrails, and ground answers in your business data—without heavy engineering lift. (haptik.ai)

• Flexible model selection so you can choose from GPT, Llama, or Claude based on cost, latency, and accuracy needs. (haptik.ai)

• Omnichannel deployment across web chat, voice, and messaging so you build once and meet customers anywhere. (haptik.ai)

• Multilingual support at global scale (100+ languages) to meet customers in their preferred language. (haptik.ai)

Data, accuracy, and recommendations

• Plug into CRMs, marketing tools, payment gateways, and more using out‑of‑the‑box connectors and APIs. (haptik.ai)

• Get maximum accuracy using enterprise data and multiple RAG systems, so answers stay on-brand and grounded. (haptik.ai)

• Provide smart product recommendations by connecting your catalogs and inventory. (haptik.ai)

Human + AI teamwork (built for real contact centers)

• A consolidated omnichannel agent inbox where agents can pick up any conversation, anywhere, and collaborate with an AI co‑pilot for faster, more personalized replies. (haptik.ai)

• Seamless handoff from bot to human, with summaries and context carried over so customers never repeat themselves. (haptik.ai)

• Interakt’s shared team inbox for WhatsApp/Instagram/RCS makes assignment, labeling, notes, and bulk actions easy for busy teams. (interakt.shop)

Analytics you can operate on

• Custom dashboards for trends, volumes, intents, and queue health—plus metrics ops leaders care about like FRT, NPS, and agent productivity. (interakt.shop)

• Outcome reporting that connects AI automation to business impact (cost saved, ticket reduction, agent hours saved). (haptik.ai)

Security, compliance, and scale

• Enterprise‑grade security with **ISO 270