What Superhuman is (in plain English)

Superhuman is an AI‑powered email and calendar workspace that helps you get through messages fast, follow up on time, and collaborate with your team without leaving your inbox. It works with Gmail and Outlook and adds smart automation, drafting, and scheduling so your day runs smoother and lighter. (help.superhuman.com)

Why Back Office teams care

Back Office teams juggle vendor emails, internal approvals, calendars, and compliance. Superhuman reduces the busywork so you can keep operations tight, SLAs on track, and handoffs clean — all inside the tools you already use. Think fewer tabs, fewer “Did you see this?” pings, and more reliably closed loops.

What you get day to day

• AI that organizes for you: Auto Labels, Split Inbox, and Auto Archive sort newsletters, pitches, and other low‑priority mail so important messages float to the top. You can even create your own labels with short prompts. (help.superhuman.com)

• Never miss a follow‑up: Auto Reminders bring unanswered threads back at the right time, and on Business/Enterprise plans Auto Drafts can write the nudge in your voice for you to review and send. (help.superhuman.com)

• Write and reply faster: Instant Reply, Write with AI, and Auto‑Summaries help you reply in your tone and scan complex threads in seconds — many users consistently reply twice as fast. (superhuman.com)

• Scheduling without the back‑and‑forth: Share live availability right into an email, turn an email into a ready‑to‑send event, and have AI find a time that works for everyone — across Google and Microsoft calendars. (help.superhuman.com)

• Ask instead of search: With Ask AI (Business/Enterprise), type natural questions like “What’s the latest on the ACME renewal?” and get a concise answer with citations from your inbox, calendar, and the web. (help.superhuman.com)

• Team collaboration inside email: Share a live view of any email, add team comments, and co‑work on shared drafts — without forwarding or screenshotting. See team read statuses and who’s drafting so replies don’t collide. (help.superhuman.com)

• Sales and vendor context where you work: Pull HubSpot, Salesforce, or Pipedrive details into the sidebar and auto‑BCC your CRM for logging; use a Recent Opens feed to time follow‑ups. (help.superhuman.com)

• Focus and speed by design: Keyboard shortcuts, Split Inbox, VIP filters, and a minimal interface help you hit Inbox Zero reliably and keep attention on the next high‑impact task. (help.superhuman.com)

Security and controls for operations

• SOC 2–compliant with encryption in transit and at rest; OAuth for access; principle of least privilege. (blog.superhuman.com)

• SSO/SAML and SCIM on Enterprise for centralized access and provisioning. (help.superhuman.com)

• AI data handling: Zero‑day retention with OpenAI; Ask AI can store queries to improve quality but not train models; no vendor trains on your data. (help.superhuman.com)

• Heads‑up for healthcare: Superhuman does not sign BAAs and is not a HIPAA solution for PHI. (blog.superhuman.com)

How this strengthens a Back Office

• Vendor and invoice flow: Auto‑label invoices and POs, batch‑process in a split, set Auto Reminders for due‑date follow‑ups, and track opens to resolve disputes faster. (help.superhuman.com)

• Approvals and escalations: Share an email, @mention approvers, and keep internal discussion as comments — no side‑channels or lost context. (help.superhuman.com)

• Scheduling across teams: Use Share Availability and Instant Event to line up cross‑functional reviews in one pass; AI proposes times across calendars. (help.superhuman.com)

• Customer and partner ops: Surface CRM context in the sidebar and log emails automatically to keep records clean without leaving the thread. (help.superhuman.com)

• Workload visibility: Team Read Statuses and Recent Opens help you time outreach and avoid duplicate replies — handy for shared inbox duty. (help.superhuman.com)

Plans that fit teams (as of September 2025)

• Starter: $30 per user/month or $300/year.

• Business: $40 per user/month or $396/year; adds Ask AI, Auto Drafts, Custom Auto Labels, CRM integrations, and Recent Opens.

• Enterprise: Custom pricing; adds advanced security, SSO, and dedicated support. (help.superhuman.com)

Where it runs

• Email: Gmail and Microsoft 365/Outlook.

• Calendar: Google and Microsoft, side‑by‑side.

• Apps: Mac, Windows, iOS, Android, and web. (help.superhuman.com)

One more context note

Superhuman is now part of Grammarly (announced July 2025). Expect even deeper AI assistance across communication and scheduling as the products come together — helpful for Back Office automation. (reuters.com)

Quick start for a solid Back Office setup

• Create Splits like “Vendors,” “Finance,” “HR,” and “Exec Approvals,” and add Auto Labels to keep each clean. (help.superhuman.com)

• Turn on Auto Reminders for outbound approvals and Auto Drafts for gentle nudges. (help.superhuman.com)

• Standardize replies with team snippets and use shared drafts for sensitive communications. (help.superhuman.com)

• Use Share Availability for all cross‑team scheduling; let AI Instant Event propose the slot. (help.superhuman.com)

• Enable SSO/SAML and set up SCIM if you’re Enterprise to keep access tight as people join/leave. (help.superhuman.com)

Bottom line

If your Back Office lives in email (and whose doesn’t), Superhuman gives you a calmer, faster, more reliable way to run it — from first message to final approval — without adding another tool to manage.