AI Phone & Automation

Seamless, always-on conversations—without the operational burden

Deliver human-like phone and messaging experiences from a single, managed platform that answers, qualifies, routes, books, and follows up—so customers feel heard and your team gets hours back every week. No infrastructure to stitch together, no providers to juggle, no model tuning to babysit. Just switch it on and watch response times drop, CSAT rise, and back-office workload shrink.

Managed infrastructure. One contract. One subscription.

• Single, subscription-based billing that consolidates everything—telephony, AI runtime, orchestration, analytics—into one invoice across your Back Office Guide stack.

• Centralized governance, monitoring, and security with SLA-backed reliability.

• Zero-hassle operations: we provision numbers, scale concurrency, patch models, and maintain integrations so you don’t have to.

What’s included

• Natural phone conversations that handle inbound calls, book appointments, qualify leads, route to the right person, and transcribe—powered by proven AI phone-agent technology that integrates with calendars, CRMs, and databases to keep your systems in sync.

• Dedicated numbers, customizable call flows and scripts, male/female voice options, real-time reporting, and even outbound call triggers (e.g., from lead forms) for full-funnel automation.

• Messaging automation for requests via WhatsApp alongside voice—use your own data to deliver consistent answers and handoffs across channels.

• Unlimited assistants and deep customization to match your brand tone and workflows.

• 24/7 coverage to capture every opportunity and resolve repetitive inquiries before they reach your team.

Why managed beats DIY

• No multi-vendor wrangling: Skip carrier contracts, SIP/SMS routing, model hosting, and speech stack maintenance.

• No hidden toil: We own uptime, scaling, logging, PII redaction, and continuous improvements.

• Less integration debt: We manage and update CRM, calendar, and data connectors as systems evolve.

• One partner, one subscription, one support channel across Back Office Guide infrastructures.

Security and compliance built in

• GDPR-first design with servers located in Germany (Nuremberg) and real-time deletion options for sensitive data, helping you meet strict European privacy requirements.

Proven capabilities, out of the box

• German-optimized, human-like AI phone agents with multi-language support for broader reach.

• Appointment scheduling, order processing, customer service, lead qualification, call routing, and transcription to streamline operations and elevate CX.

• Real-time analytics and conversation logs to uncover trends and continuously improve outcomes.

Common use cases

• Customer service overflow and after-hours coverage

• Booking and calendar management for busy front desks

• Sales call qualification and warm transfer

• Order taking, FAQs, and status checks

• Voice and WhatsApp intake for unified triage

How you get value fast

1) Subscribe and choose your coverage (business hours, 24/7, or overflow).
2) We provision numbers, connect your CRM/calendars, and configure assistants.
3) Go live with monitored rollouts, analytics, and continuous optimization—without touching the plumbing.

Focus on your customers, not call infrastructure. We handle the stack, the scaling, and the compliance—while you enjoy unified communications, fewer tickets, and faster resolutions.