Back Office Guide
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I’m Christian Sadrinna — your Solo Back-Office architect with AI Superpowers providing you the one-stop shop experience to bring you forward
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Automation
30 minutes
Unlock the potential of workflow automation with Zapier, Make, and Power Automate. Learn to create efficient data transfers and system integrations across Microsoft 365, Azure, and Google Cloud. Discover how AI can enhance your productivity and streamline business processes.
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Support
Master efficient customer support with Zendesk: Learn ticket management, Microsoft 365 & Pipedrive integration, automated feedback, and priority routing. Optimize your support processes for faster response times and enhanced customer satisfaction.
Learn to build and manage autonomous AI systems with cloud infrastructure, real-time monitoring, and workflow automation. Master risk management and performance optimization using Krater.ai's platform, Azure, Google Cloud, and Microsoft 365 for enterprise-level AI integration.
Systems
Build a lean, secure back office. This tutorial gives you six core rules, an M365/Google blueprint, OKRs, BI dashboards, safe automations and AI guardrails, backups and recovery. Made for solo founders and small teams who want clarity and control.
In 7 days, build a Minimum Viable Brand & Service System: brand kit, reusable templates, SLAs, a fast, compliant one-page trust engine, GA4/OKRs, and SOPs to scale. Perfect for solopreneurs and B2B teams who need trust, consistency, and leads, fast.
Time Management Excellence shows you how to build an AI‑assisted scheduling and onboarding system—Calendly/TidyCal, CalendarBridge, Outseta—templates, human‑in‑the‑loop automations, and KPIs to end calendar chaos, speed value, protect deep work.
Data
Central Core Database: Build a single source of truth for customers, subscriptions, and documents. Model master data, sync Stripe/Zendesk/Gumroad, automate renewals, correct data at the source, and ship audit-ready invoices—fewer errors, faster ops.
Smart Follow‑Up & Feedback turns follow‑ups, feedback, and reviews into a low/no‑code machine. Get segmented flows, micro‑surveys, Zendesk queues, and AI assists—live in 7 days. Quick wins: +20–40% bookings, +30–50% reviews in 30–60 days.
Solopreneur Support Principles shows you how to build an AI-powered, freelancer-ready back office that delegates the busywork. Get playbooks, templates, guardrails, and KPIs, plus a 30-60-90 rollout to automate, deliver on time, and scale with control.
Build an end-to-end, automated yet personal Customer Onboarding System in 3 weeks: capture leads with Fillout, run Airtable checklists, move deals in Outseta, kick off Mailchimp journeys - SLA-proof, GDPR-ready, measurable. Perfect for small teams.
Turn your back office into a secure, single source of truth. This step-by-step tutorial shows a hub-and-spoke setup (Airtable, Drive/SharePoint, Stripe, Zendesk), GDPR-ready controls, MFA and device hardening, reliable webhooks, and a 9-step plan with templates.
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