What do you get?
A 30-minute Focused Definition Session: an expert working session on your specific phone challenges with AI-assisted insights, producing concise minutes, decisions, and next steps in a shared Microsoft Teams space.
A configured, always-on phone assistant that answers like a real person, handles FAQs, takes orders, and books appointments—so callers feel served instantly, day or night.
Seamless integration with your calendars and CRM to turn every call into structured data—new leads, updates, and appointments are synced automatically into your pipeline.
Governance baked in: GDPR-friendly setup, clear handoffs to humans, and branded conversation flows that reflect your tone and policies.
Cost control and scalability: pay-per-minute starting at €0.25, with the option to deploy multiple assistants and tailor them per use case without extra headcount.
Why does it matter?
Better experience, fewer abandoned calls: instant pickup and natural conversations reduce wait time and friction while keeping service consistent 24/7.
Lower cost-to-serve: automate routine calls (scheduling, order intake, basic support) so your team focuses on high‑value exceptions rather than repetitive tasks.
Lead-to-customer acceleration: every call becomes a captured lead or qualified update in your CRM with next steps—no sticky notes, no lost follow-ups.
Faster time to value: the Definition Session aligns goals, narrows scope, and creates a crisp plan you can execute immediately in Microsoft Teams.
Scale without complexity: spin up specialized assistants (sales, support, after-hours) as your volume grows, while keeping data, compliance, and brand voice consistent.
Infrastructure
Impact on
This is all included
Prices will be rounded down and may not necessarily match the individual sum
Subtotal (Net)
€109.95
Taxation (VAT)*
€20.89
Total Price
€131
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Content
Terms & Conditions
Scope and Parties
These Terms govern the “AI Phone Assistant” service (Service) provided by Back Office Guide, accessible at backoffice.guide. Your agreement (Order Form/SOW or online checkout) incorporates these Terms.
Deliverables
30‑minute Focused Definition Session with minutes, decisions, next steps, and a Microsoft Teams workspace.
Configuration of an always‑on AI phone assistant to handle FAQs, orders, and appointments; integrations with calendars/CRM where feasible.
Governance setup (handoffs to humans, brand tone, guardrails) and cost controls.
Customer Responsibilities
Provide timely access to calendars/CRM, call flows, scripts, and brand guidance.
Ensure lawful basis and notices for processing personal data; obtain and document caller consents where required (e.g., recording, automated calling, transfers).
Maintain accurate integration credentials and accept third‑party terms for connected systems.
Acceptable Use
Do not use the Service for unlawful, harmful, deceptive, emergency, or high‑risk purposes; no harassment, spam/robocalls, or infringement. The Service is not suitable for emergency communications.
Data Protection and Security
Roles: You are the data controller; we act as processor for call content and metadata. A DPA is available upon request. We configure to support GDPR compliance; you remain responsible for notices and consents.
Processing: data includes caller audio, transcripts, intents, and booking/CRM entries. Retention by default 90 days for logs/transcripts (adjustable); deletion upon documented request unless legally required to retain.
Sub‑processors: reputable telephony, AI, and hosting providers may be used. We will maintain a list upon request and ensure appropriate safeguards.
Security: industry‑standard technical and organizational measures; no absolute security guarantee.
Integrations and Third Parties
Integrations (e.g., Microsoft Teams, calendars, CRM) depend on third‑party availability and your licenses/configurations. We are not liable for third‑party outages or changes.
Fees and Payment
Usage pricing: pay‑per‑minute from €0.25; integrations/setup may incur additional fees per Order Form.
Billing: monthly in arrears based on metered usage; taxes extra; invoices due net 14 days. We may suspend for non‑payment.
Revisions
Two rounds of configuration revisions are included if requested within 14 days of delivery of the initial setup. Further changes or scope expansion are billable.
Service Levels and Support
Best‑effort availability; planned maintenance with notice where feasible. Support via email/Teams during business hours. Reliance on carriers/AI providers may affect performance.
Intellectual Property
We retain all rights to pre‑existing IP, templates, and models. You own your data and provided content. We grant you a non‑exclusive license to use the delivered configuration during your paid term.
Confidentiality
Both parties will protect the other’s confidential information with at least reasonable care and use it only to perform under these Terms.
Disclaimers and Liability
Service provided “as is.” No warranty for uninterrupted or error‑free operation, speech recognition accuracy, or specific business outcomes. To the maximum extent permitted by law: no indirect or consequential damages; aggregate liability capped at the fees you paid for the Service in the 12 months preceding the claim.
Term, Termination, and Suspension
These Terms apply from acceptance and continue month‑to‑month unless otherwise stated. Either party may terminate with 30 days’ notice, or immediately for material breach. We may suspend for security risk, legal requirement, or non‑payment.
Changes to Terms
We may update these Terms with notice. Continued use after effective date constitutes acceptance.
Governing Law and Venue
As stated in your Order Form; if none, the law and courts of the provider’s place of establishment apply, excluding conflict‑of‑law rules.
Apps & Infrastructure
OneCore: deploy the AI Phone Assistant without extra vendors or contracts. Back Office Guide provides the pre-integrated infrastructure and pay-per-use components so you can launch fast, align goals in a focused expert session, and scale on demand. Your line is answered 24/7 with natural, instant conversations that handle FAQs, take orders, book appointments, and sync with your calendars and CRM—capturing every lead with automated data entry and GDPR‑compliant workflows. Pricing remains transparent with scalable, pay‑per‑minute usage.
Available OneCore infrastructures for this Transformation Service:
AI Phone & Automation: the AI call handling and automation layer, including seamless calendar and CRM integration to update records and appointments as calls are processed.
Phone Answering: the telephony foundation for your business number and line management to ensure reliable inbound call coverage at all times.
Use OneCore to simplify procurement and operations, or combine these options to match your needs—so the AI Phone Assistant runs smoothly end-to-end while you keep full control over outcomes and costs.