Crisp, in plain English

Crisp is an AI‑powered, multichannel messaging platform that pulls all your customer conversations, knowledge, and workflows into one shared inbox. Think live chat, email, WhatsApp, Instagram DMs, SMS, and more—plus an AI helpdesk, CRM, knowledge base, and automations to speed up replies and keep work tidy. The goal is simple: fewer tools, faster answers, happier teams. (crisp.chat)

What you can centralize in one place

• One inbox for every channel. Route and reply to messages from website chat, email, WhatsApp, Instagram, Facebook Messenger, Telegram, SMS, Viber, Line, and even phone—all side‑by‑side so nothing slips. (crisp.chat)

• Built‑in help center. Write articles once, surface them in chat, and let customers self‑serve 24/7. (crisp.chat)

• Lightweight CRM. See customer data and past interactions right next to the conversation so agents have context without tab‑hopping. (crisp.chat)

AI that actually helps your team

• Train your own AI agent in a few clicks using your docs: crawl your website, import PDFs/CSVs, pull from your existing knowledge base, and learn from past conversations. (crisp.chat)

• Automate the repetitive stuff. Build no‑code workflows for triage, routing, and suggested replies, so humans focus on the tricky questions. (crisp.chat)

• Real, usable limits. Essentials includes daily AI actions, while Plus gives you unlimited AI‑powered resolutions for heavy use. (crisp.chat)

Why this matters for a solid Back Office

• One source of truth. A shared inbox with sub‑inboxes for departments (Support, Sales, Billing) means clean ownership, privacy where needed, and smooth escalations. Essentials includes sub‑inboxes; Plus unlocks unlimited. (help.crisp.chat)

• Clear roles and safer operations. Use Owner vs. Member roles, enable 2FA, and control who can change settings—great for auditability. (help.crisp.chat)

• Ticketing and a customer portal. Formalize workflows when you need approvals, follow‑ups, or SLAs. Plus adds a ticketing system and customer portal so back‑office teams can work cases end‑to‑end. (crisp.chat)

• Measure what matters. Out‑of‑the‑box analytics track response time, handle time, resolution time, CSAT, and operator metrics so you can run support like a business function. (help.crisp.chat)

• Predictable costs as you scale. Pricing is flat per workspace, not per conversation, and you can add more seats as needed. It keeps budgeting simple for operations. (crisp.chat)

• Data residency and GDPR. Crisp is a French company with data hosted in the EU (Netherlands and Germany) and provides a DPA for compliance—useful for regulated back offices. (help.crisp.chat)

Pricing at a glance (per workspace)

• Free: For starters and solo operators; 2 seats included. (crisp.chat)

• Mini ($45/mo): Early‑stage teams; 4 seats and core channels. (crisp.chat)

• Essentials ($95/mo): Small teams that need the full toolset; 10 seats, knowledge base, omnichannel inbox, and daily AI usage. (crisp.chat)

• Plus ($295/mo): Growing teams that want AI at scale; 20+ seats, unlimited AI‑powered resolutions, ticketing, customer portal, advanced analytics, and white labelling. Additional agents are about $10 per month each. (crisp.chat)

• Bonus for multi‑brand orgs: manage multiple workspaces under one account, and there are rebates when you subscribe multiple sites. (help.crisp.chat)

Where it fits in your stack

• Front‑of‑house meets back‑office. Customer chats, emails, and social DMs land in one place; back‑office teams use workflows, analytics, and tickets to resolve issues and report outcomes.

• Integrates widely. Connect the tools you already use (ecommerce, CRM, phone, messaging, and more). Plus includes access to 100+ integrations. (crisp.chat)

• Phone in the loop. Handle and log calls alongside messages for a complete customer history. (crisp.chat)

Everyday use cases that click

• Support at scale: Deflect FAQs via the knowledge base, let AI auto‑answer simple questions, and route edge cases to specialists. (crisp.chat)

• WhatsApp as a service channel: Customer‑initiated chats can be handled within the 24‑hour window at no charge, while outbound templates are billed—great for post‑purchase care. (crisp.chat)

• Sales handoffs: Use triggers and sub‑inboxes to move qualified leads to the right team, without losing the conversation history. (help.crisp.chat)

Notes to keep budgeting and compliance clean

• Flat‑rate mindset. Pricing is per workspace, so you’re not fighting per‑conversation fees as volume grows. (crisp.chat)

• Multiple brands. You can run several workspaces under the same login; discounts apply when you pay for multiple sites from one company. (help.crisp.chat)

• GDPR‑friendly by design. EU hosting, DPA support, and clear security practices help satisfy internal and external audits. (help.crisp.chat)

A simple rollout plan for your Back Office

• Day 1–2: Install the chat widget, connect email and your main social channels. Set up the knowledge base skeleton. (help.crisp.chat)

• Day 3–4: Create sub‑inboxes by department, define routing rules, and invite your team with proper roles. (help.crisp.chat)

• Day 5–7: Train the AI with your docs, pilot automations for triage and summaries, and baseline your analytics (FRT, handle time, CSAT). (crisp.chat)

Bottom line

If you want a clean Back Office that’s measurable, compliant, and easy to run, Crisp gives you a single, AI‑ready workspace for conversations, knowledge, and workflows—without nickel‑and‑diming you as volume grows. (crisp.chat)