What Loom is (in plain English)

• Loom is a simple way to record your screen and camera, send quick video messages, and let AI do the busywork (titles, summaries, chapters, and even action items). It’s designed for async work, so people can watch and respond when it suits them. (support.loom.com)

Why Back Office teams should care

• Fewer status meetings, more clarity. Record once, share everywhere, and keep work moving without scheduling headaches across time zones. (atlassian.com)

• Cleaner documentation. Auto-generated titles, summaries, and chapters make every video easy to find, skim, and reference in audits or SOPs. (support.atlassian.com)

• Actionable by design. AI can turn a recording into a Jira ticket, a recap, or a doc—so updates don’t die in someone’s inbox. (atlassian.com)

• Enterprise guardrails. SSO/SCIM, admin controls, data retention options, and SLAs help you meet security and reliability expectations. (loom.com)

What you can do with Loom (day to day)

• Record anything fast. One click to capture your screen and face in up to 4K, with noise suppression and transcriptions for accessibility. (loom.com)

• Edit without being an editor. Trim, remove silences and filler words, add chapters, and let AI enhance your video automatically. (loom.com)

• Share and collaborate. Comment with time-stamps, react with emojis, and keep content in personal, shared, or team libraries. (loom.com)

• Generate instant context. Auto titles, summaries, and chapters appear after recording; you can tweak or turn them off if needed. (support.atlassian.com)

Built-in AI that saves you time

• Auto titles, summaries, and chapters right after you hit stop—no extra steps. (support.atlassian.com)

• AI workflows that convert a video into a Jira-ready bug report or structured text. (support.atlassian.com)

• Cleanup tools like silence and filler-word removal for tighter, clearer clips. (loom.com)

• New in Business + AI and Enterprise: auto meeting notes and recaps, so follow-ups don’t get missed. (loom.com)

Where Loom fits in a solid Back Office stack

• Ops and IT: Show, don’t tell—record a walkthrough of a process, capture a reproducible bug, and push an AI-generated ticket to Jira without switching tools. Less ping-pong, faster resolution. (confluence.atlassian.com)

• Finance and RevOps: Track who watched a pricing or policy update, and pull engagement right into Salesforce at the lead/contact/opportunity level. Better enablement, measurable impact. (support.atlassian.com)

• HR and People Ops: Standardize onboarding with short videos for policies, systems, and benefits; chapters help new hires jump to what they need. Consistent, audit-friendly training. (support.atlassian.com)

• Compliance and QA: Keep a video trail of how a control or reconciliation is performed, with privacy controls and admin oversight to manage access. Great for internal reviews. (loom.com)

Key integrations you’ll actually use

• Jira + Confluence: Record or insert Looms right inside issues and pages; turn recordings into structured work items with AI. (confluence.atlassian.com)

• Salesforce (Enterprise): See video engagement inside Salesforce and tie it to contacts and opportunities. (support.loom.com)

• Plus handy embeds/unfurls for tools like Slack, GitHub, Gmail, Notion, Intercom, Zendesk, and more. (loom.com)

Plans at a glance (United States, as of November 15, 2025)

• Starter (Free): Up to 25 videos, 5‑minute recordings—great for trying it out or occasional use. (loom.com)

• Business: Unlimited videos and recording time, higher quality, basic editing, and branding removal—ideal for most teams. (loom.com)

• Business + AI: Everything in Business plus the full AI suite (auto enhance, advanced editing, meeting notes/recaps, workflows). Best value for busy ops teams. (loom.com)

• Enterprise: All AI features plus SSO, SCIM, content privacy controls, custom data retention, Salesforce integration, admin insights, and a 99.95% uptime SLA. (loom.com)

Security, compliance, and control

• Centralized identity & provisioning via Atlassian Guard (SSO and SCIM), with additional org-level security controls. (atlassian.com)

• Admin governance for sharing, retention, and workspace privacy, suited for regulated environments. (atlassian.com)

• SLA-backed reliability: Business + AI aligns with Atlassian’s Premium SLA (99.9%); Enterprise targets 99.95%. (support.atlassian.com)

• Background note: Loom publicly announced SOC 2 compliance and operates within Atlassian’s broader security framework. Good fit for back-office risk posture. (atlassian.com)

Quick rollout tips for Back Office

• Start with Business + AI for your core ops/finance/HR team to unlock summaries and workflows; expand as usage proves out. (loom.com)

• Standardize naming and chapters (e.g., “AP monthly close – step-by-step”) so videos are easy to search and reuse. (support.atlassian.com)

• Plug into Jira and Confluence on day one to keep updates close to the work. (confluence.atlassian.com)

• Set guardrails early: enable SSO/SCIM, define retention, and restrict external sharing from the Admin console. (atlassian.com)

Bottom line

• Loom gives Back Office teams a fast, human, and secure way to explain work, document processes, and turn conversations into actions—without adding more meetings. If you want smoother handoffs and audit-ready context across the tools you already use, this is a strong addition to your stack. (atlassian.com)