Multidrop, in plain words

• Multidrop is a cloud-based logistics platform that takes you from “order in” to “order delivered” without the usual swivel-chair work. It handles order capture, smart routing, live tracking, labels and paperwork, invoicing, and reporting in one place. It’s already used at serious scale (750k+ deliveries per year), so you’re not piloting a prototype. (senteca.co.uk)

Why it matters for a strong Back Office

• Single source of truth. Orders, routes, drivers, vehicles, depots, charges, and proof-of-delivery live in one system, so finance, ops, and customer service see the same data.

• Fewer manual steps, fewer errors. Automation replaces rekeying across spreadsheets, portals, and email trails—especially around pricing, paperwork, and status updates.

• Faster order-to-cash. ePOD and instant paperwork speed up invoicing and reduce disputes, which tightens cashflow and eases reconciliation at month end. (senteca.co.uk)

• Built-in audit trail. Digital signatures, photos, timestamps, and debrief notes give you clean, reviewable records for customer queries and compliance. (senteca.co.uk)

• Scales with you. Multiple depots, subcontractors, API imports, and returns management keep your back office calm even as volumes rise. (senteca.co.uk)

What you get out of the box

• Order management. Import orders from almost any format or via API, auto-confirm with SMS/email, and search/debrief in seconds. (senteca.co.uk)

• Route planning and optimization. One-click, map-based routing shows distance, drive time, ETAs, and costs; optimization reorders drops in seconds. Instant manifests, loading sheets, and custom POD docs are generated for crews. (senteca.co.uk)

• Live tracking via Webfleet. As a .connect registered integration, Multidrop pushes scheduled orders to devices, shows workflow updates and ETAs, supports two-way messaging, and can notify recipients when crews are on the way. (senteca.co.uk)

• Driver app for ePOD. Crews complete pre/post-vehicle checks, capture signatures and photos, scan barcodes, mark success/failed attempts, and feed everything straight back to the system. That’s ePOD with real-time visibility for your back office. (senteca.co.uk)

• Warehouse and returns. Labeling, stock control, scanning, multi-depot support, and structured returns management keep your inventory and paperwork aligned. (senteca.co.uk)

• Finance tools. Auto-charge accumulation, quick invoice creation and distribution, statements, credit-limit alerts, and fuel surcharges reduce month-end scramble. (senteca.co.uk)

How it fits your stack

• Cloud, no installs. Access in a browser from anywhere. Data is hosted and maintained for you and backed up every 60 minutes, so IT overhead stays low. (senteca.co.uk)

• Open integration. Use the REST API to remove manual order entry and sync statuses/notes with your systems. Webfleet integration covers live tracking and device workflows. (senteca.co.uk)

• Precision locations. Optional what3words support lets you pin a precise 3m² delivery spot—handy for new builds and rural areas—reducing driver time on site and failed attempts. (help.senteca.co.uk)

• Mobile apps where you need them. Alongside the driver app, there’s a Warehouse companion app for scanning and load/unload tasks on iOS to tighten dock-to-door control. (apps.apple.com)

Who gets the most value

• Home-delivery specialists and 3PLs needing end‑to‑end control with ePOD and live tracking baked in.

• Retailers with in‑house delivery looking to retire spreadsheets and unify ops and finance.

• Regional delivery providers that want multi‑depot routing, subcontractor management, and clean invoicing. (senteca.co.uk)

Proof it moves the needle

• Teams report big time savings once planning and paperwork are automated. One customer compressed a full week of manual logistics tasks into about 45 minutes using Multidrop—freeing back-office capacity and improving responsiveness to customers. That’s the kind of lift you actually feel across ops, finance, and customer service. (senteca.co.uk)

The back-office payoff, summarized

• Cleaner data, fewer handoffs. Finance, CX, and ops stop chasing each other.

• Quicker billing with fewer disputes. ePOD, photos, and timestamps settle questions fast. (senteca.co.uk)

• Predictable, scalable processes. Multi‑depot, API imports, and returns workflows keep pace with growth.

• Less IT friction. Cloud hosting and frequent backups reduce maintenance and risk. (senteca.co.uk)

If you want a practical backbone for delivery operations—and a calmer month end—Multidrop brings the routing, tracking, ePOD, warehouse, and finance pieces together so your back office runs like a single, confident team. (senteca.co.uk)