What is Sendcloud (in plain English)

Sendcloud is a European-first shipping platform that helps online stores ship orders fast, keep customers informed, and handle returns and delivery issues without the usual hassle. Think of it as the control center that connects your shop, your carriers, your warehouse tasks, and your post-purchase experience in one place. It supports 160+ carriers and 100+ integrations, so you can mix-and-match the best options for every parcel while keeping your process tidy. (sendcloud.com)

Why your Back Office will like it

• Operations run smoother: Automate label creation, set smart shipping rules, and use Pack & Go with barcode scanning to reduce packing errors and speed up fulfillment. Teams report significantly faster workflows compared with manual processes. (sendcloud.com)

• Customer support gets ahead of problems: Centralize delivery issues and automate carrier claims, so your team spends less time chasing emails and more time helping customers. (sendcloud.com)

• Finance sees fewer surprises: Use Shipping Intelligence to track costs, spot surcharges, and benchmark carriers to protect margins. (sendcloud.com)

• IT appreciates the fit: Plug into popular platforms (Shopify, WooCommerce, Magento, Amazon, more) and connect WMS/ERPs through ready-made integrations or API, keeping your tech stack cohesive. (sendcloud.com)

• Leadership gets reliability: Sendcloud highlights 99.99% uptime and supports a very large European service-point network, which helps keep delivery promises. (sendcloud.com)

What you get out of the box

• Multi-carrier shipping, your way: Access pre‑negotiated European rates or plug in your own carrier contracts, then choose the best option per order with rules you define. (sendcloud.com)

• Fast labels and smart rules: Batch print labels in seconds and automate repetitive decisions by destination, weight, SKU, or value. (sendcloud.com)

• Pick, pack, ship—without the chaos: Use Pack & Go and item-level scanning to speed up fulfillment and reduce mistakes across packing stations. (sendcloud.com)

• Branded tracking that customers notice: Replace generic tracking with a branded page and send updates via email, SMS, or WhatsApp in multiple languages to cut “Where is my order?” tickets. (sendcloud.com)

• A returns portal customers don’t dread: Offer labelless and QR-code returns, customize reasons, and apply automated rules by product or country—all with your branding. (sendcloud.com)

AI that actually helps (no buzzwords, real outcomes)

• Smart shipping events: Get earlier alerts on delays and helpful events that go beyond what carriers natively share. That means fewer surprises. (sendcloud.com)

• Claim handling through AI: The system detects delivery issues early and automates the back‑and‑forth with carriers to speed up resolutions. Less manual chasing. (sendcloud.com)

• Smart carrier suggestions: Automatically get the best mix of cost, speed, and reliability for each shipment. Better choices, fewer clicks. (sendcloud.com)

Insight and control for serious operations

• Performance you can act on: Track on‑time rates, transit speed, and exceptions. Hold carriers accountable with real data. (sendcloud.com)

• Costs, finally under control: Break down spend by carrier, lane, and method. Spot hidden fees and benchmark options before you commit. (sendcloud.com)

• Returns analytics that reduce returns: Understand why items come back and fix the root causes. (sendcloud.com)

Scale and reliability you can plan around

• 30K+ merchants use Sendcloud, helped by 99.99% uptime, 9,500+ shipping methods, and 390K+ pickup points across Europe. That’s a sturdy base for peak seasons and multi‑market expansion. (sendcloud.com)

Fit for a US‑based team

• Sendcloud is built for Europe first. It fully supports shipping from core EU markets and the UK, with options to ship worldwide and to connect your own EU carrier contracts. If you run US operations but sell into Europe (or plan to), this is where Sendcloud shines. (sendcloud.com)

Where it sits in your stack

• E‑commerce and marketplaces: Easy plug‑ins for Shopify, WooCommerce, Magento, Amazon, and more. No heavy lifting required. (sendcloud.com)

• WMS/ERP and custom flows: Use native integrations or the API to centralize orders, labels, tracking, and returns in one workflow. (sendcloud.com)

• Helpdesk and CS: Push delivery‑issue updates directly into tools like Gorgias to keep all customer conversations in one place. (app-store.sendcloud.com)

Quick ROI snapshot

• Time back per order: Users report saving minutes per parcel thanks to automated labels and streamlined flows—time you can reassign to growth work. (sendcloud.com)

• Fewer WISMO contacts: Branded, proactive tracking can reduce “Where is my order?” questions and lift satisfaction scores. Some merchants report strong double‑digit reductions. (sendcloud.com)

• Lower support overhead: Automating claims and centralizing carrier conversations reduces manual chase work and helps you recover more refunds, faster. (sendcloud.com)

Bottom line for your Back Office

• If you want a more structured, predictable, and data‑driven shipping operation, Sendcloud gives you the building blocks: automation to reduce manual work, AI to prevent issues, analytics to control costs, and integrations to keep your systems in sync. Together, that’s a cleaner Back Office and a smoother experience for customers—without hiring a bigger ops team. (sendcloud.com)